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The people of Mosaic Group

It's true that the whole is greater than the sum of the parts. But we also have some pretty impressive parts.

  • Chasty
    Underwood VP, Sales

    people people

    Chasty oversees carrier partnerships, sales and marketing at Mosaic Group. She has more than 20 years of experience working with agents across NC selling and promoting medical, life, disability, dental, and vision offerings in both the individual and group markets, including seven years specifically focused on ancillary products. Prior to joining Blue Cross NC she worked for a top-performing agency in the Charlotte area. Chasty has an undergraduate degree in Business Administration from the University of North Carolina at Charlotte.

  • Steve
    Zanni Director, Specialty Segment Sales & Retention

    people people

    In his current position at Mosaic Group, Steve leads the Account Executive team to collaborate with agents and employers in order to create ancillary solutions that fit their specific needs. He has worked in the insurance industry for over 15 years, including several years at Blue Cross and Blue Shield of North Carolina. He has an undergraduate degree from the University of Massachusetts.

  • Angie K
    White Retention Manager

    people people

    Angie K leads the Account Retention Team and has been with Mosaic Group since 2010; before that she developed her skills in a variety of underwriting, training and account management positions. She is responsible for creating and managing productive relationships with internal and external partners. She has an undergraduate degree from the University of South Dakota.

  • Chris
    Stephenson Account Executive
    for Individuals

    people people

    Chris is Mosaic Group’s Account Executive for the individual market. He’s responsible for maximizing individual ancillary product membership through new sales and retention opportunities. He came to Mosaic in 2016 after 12 years as an independent insurance agent working in both the Health and Property and Casualty markets. Chris has an undergraduate degree from The State University of New York at Potsdam.

  • Sherrie
    Young Account Executive

    people people

    Sherrie joined Mosaic Group in 2013. Before that she amassed more than two decades of experience in the insurance industry, including 20 years at Blue Cross and Blue Shield of North Carolina. She works with groups and agents across North Carolina on new sales of ancillary benefit offerings. She has an undergraduate degree from the University of North Carolina at Chapel Hill.

  • Michele
    Gregory Account Executive

    people people

    Michele joined Mosaic Group in 2006, and leverages her in-depth ancillary and specialty expertise by working with groups and agents to enhance their ancillary benefit offerings. She started her career in the insurance industry in 1996, and moved to Blue Cross and Blue Shield of North Carolina in 2001. She has an undergraduate degree from NC State University.

  • Ken
    Schoonhagen Account Executive

    people people

    Ken has more than 25 years of experience in medical and ancillary insurance, including eight years as Director of Sales with a firm in Charlotte and almost two decades as sales consultant at a firm in Greensboro. Now he’s focused on ancillary sales for all size groups in the Charlotte and western North Carolina markets. Ken has an undergraduate degree in business administration from Wake Forest University.

  • Ashley
    Nason Account Manager/
    Retention

    people people

    Ashley has been with Mosaic Group since 2011, where she handles renewals and retention. Before that she gained valuable firsthand experience working as an insurance agent for seven years. She teams up with Mosaic Group field staff to support sales activities and improve customer satisfaction.

  • Casey
    McClure Account Manager/
    Retention

    people people

    Casey has been part of Mosaic Group since 2018, handling renewal/retention and annual enrollment efforts. She was an agent with Watson Insurance for 9 years before moving to Blue Cross NC as a Client Manager in 2013. She earned her undergraduate degree from the University of North Carolina at Charlotte.

  • Courtney
    Sexton Account Manager/
    Retention

    people people

    Courtney came to Mosaic Group in 2019, where she handles renewals and retention. Prior to that, she worked on the broker side for 8 years, which gave her valuable insight into the things that are important to agents and clients alike. She has an undergraduate degree from North Carolina State University.

  • Angie
    White Voluntary Benefit
    Enrollment Consultant

    people people

    Since joining Mosaic Group in 2012, Angie has administered voluntary enrollments. She came to the company with more than a decade-and-a-half of insurance industry experience.

  • Margaret
    Smith Sales Specialist

    people people

    Margaret became part of the Mosaic Group team in 2017. She’s been in the insurance industry for well over a decade, most recently as an independent agent offering individual products including Medicare. She’s also worked with both medical and ancillary carriers in the group market, handling pre-sale activities and account implementation.

  • Erica
    Douangdara Sales Specialist

    people people

    Erica has been with Mosaic Group since 2021, following 15 years at Blue Cross NC, where she was an internal agent for individual and Medicare products. In her new role, she focuses on pre-sales activities and developing new ancillary business for groups. She earned an undergraduate degree from North Carolina Central University.

  • Christinia
    Peacock Account Specialist

    people people

    Christinia came to Mosaic Group from Premera Blue Cross Blue Shield of Alaska; she began her career in health insurance in 2004 at Regence Blue Shield of Washington. Over the years Christinia has amassed a great deal of experience in sales support and customer service for medical and dental lines. She has a Master’s degree in Healthcare Administration.

  • Claire
    Cabaniss Account Specialist

    people people

    With Mosaic Group since 2020, Claire provides support for the renewal and retention team. Her previous experience allowed her to build a strong foundation in finance, provider auditing and relationship building. She earned her undergraduate degree in Healthcare Management from Appalachian State University.

  • Mackenzie
    Jordan Account Specialist

    people people

    After four years with Blue Cross NC in membership operations, where she served as a resolution coordinator for commercial appeals, Mackenzie joined Mosaic Group in 2021. Now as an Account Specialist, she’ll provide support for the renewal and retention team.

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Chris Stephenson

Chris Stephenson

Account Executive

I’m Chris. How can I help you?

Based on the information you provided, I should be able to answer any questions you have.

Call or email me and let’s get started.

919-287-7631

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Angie White

Angie White

Voluntary Benefit Enrollment Consultant

I’m Angie. How can I help you?

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919-463-7322

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Courtney Justice

Courtney Sexton

Account Manger/Retention

I’m Courtney. How can I help you?

Based on the information you provided, I should be able to answer any questions you have.

Call or email me and let’s get started.

984-960-3583

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Liz Hoidahl

Liz Hoidahl

Account Manager/Retention

I’m Liz. How can I help you?

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919-765-36682

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Ashley Nason

Ashley Nason

Account Manager/Retention

I’m Ashley. How can I help you?

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Call or email me and let’s get started.

919-765-4121

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Sherrie Parrish

Sherrie Young

Account Executive

I’m Sherrie. How can I help you?

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336-201-4008

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Michele Gregory

Michele Gregory

Account Executive

I’m Michele. How can I help you?

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Call or email me and let’s get started.

919-765-4671

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Casey McClure

Casey McClure

Account Manager/Retention

I’m Casey. How can I help you?

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704-561-2777

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Ken Schoonhagen

Ken Schoonhagen

Account Executive

I’m Ken. How can I help you?

Based on the information you provided, I should be able to answer any questions you have.

Call or email me and let’s get started.

336-580-9018

Kenneth.SchoonhagenJr@bcbsnc.com Select new contact Meet the entire Mosaic Group Team PDF of the Sales and Account Management team