What is an Employee Assistance Program?

An Employee Assistance Program brings together a variety of support services designed to help employees manage a range of challenges—from finding child-care services and handling stress to managing finances and dealing with legal issues.

By making a choice to support employees through an Employee Assistance Program, employers are making an investment in their organization’s success.

Who should consider it?

Employers depend on having employees who are healthy, focused and productive. So it can be a huge benefit for employers to provide easy access to assistance before challenges affect job performance. In fact, EAPs have a solid return on investment—as much as $2-$5 per employee for every dollar invested.1

  • Key benefits

    Key benefits

    • Attract and retain valuable employees
    • Increase productivity and reduce absenteeism
    • Prevent disability claims and decrease medical costs
    • Phone, online and in-person counseling
    • Confidential assessments and referrals to licensed treatment facilities
  • Additional features

    Additional features

    Employees have access to a wealth of resources and educational information on an award-winning website powered by Achieve Solutions® and can get real-time assistance through live chat. Bilingual counseling is available in Spanish, and arrangements for other languages can be made.

  • Application process

    Application process

    For information or to request a proposal for an Employee Assistance Program underwritten by Blue Cross and Blue Shield of North Carolina, please contact your Mosaic Group representative.

  1. Results from ValueOptions® Productivity Tracking Program 2008–2012.